Key IP Office features
IP or standard telephony
Avaya™ IP Office IP telephony delivers real world business benefits through improved efficiency and decreased costs. It will enable you to adopt IP technology at a pace that is appropriate for your needs, working in parallel with more traditional telephony methods.
IP telephony allows extensions to be deployed both locally and remotely through the use of routers or virtual private network (VPN) services. Avaya IP Office flexibly supports both hard phones and PC-based softphones. By fully supporting the H.323 standard, Avaya IP Office provides standards-based interoperability between systems and devices. Multiple Avaya IP Office systems can be linked together using a standard data network, providing feature transparency and advanced applications, such as centralized voice mail.
Avaya provide a choice of handsets - you may connect using their advanced keyphones or with plain ordinary push-button telephones supplemented where necessary with Phone Manager software on the users computer.
Phone Manager
Phone Manager software can be run on the user's computer to
provide simple on-screen call control at the click of a mouse.
The software pairs the computer and phone on a user's desk in order to give them sophisticated telephony functions without the cost of special telephones.
Soft Console
Soft Console is a development of the Phone Manager concept and it enables your receptionist to quickly answer and route calls round your business. The status of extensions is visible at a glance and calls can be transferred by clicking on the appropriate person.
Voice messaging
Voicemail on the IP Office is available in two variants - Voicemail Lite and Voicemail Pro.
The Avaya IP Office VoiceMail Lite application
provides up to 4 ports of voice mail and is designed to handle the
requirements of small organizations—typically up to 40 employees.
VoiceMail Lite helps ensure you never miss an important message.
It allows detailed, confidential messages for individuals and Hunt
Groups to be left and collected 24 hours a day, 365 days a year.
This application automatically answers your telephone when you are
not available to take a call. You can record personal greetings,
providing confirmation to callers that you will receive their message.
The Avaya IP Office VoiceMail Pro provides more advanced voice processing
functionality for contact centres. It builds on the features and
facilities offered by VoiceMail Lite and can be tailored to meet your individual
voice messaging needs. Scaling from 2 to 30 simultaneous calls,
VoiceMail
Pro can handle the messaging requirements of small or medium organization.
When used with a network of Avaya IP Office sites, VoiceMail Pro's
centralized voice mail feature enables a central voice mail system to handle
your
messaging needs across multiple sites.
VoiceMail Pro is a powerful voice processing system with an easy-to-use
graphical user interface (GUI) and supports message handling for
individuals or groups, provides information to callers, assists the
operator during periods of heavy call activity, and more. This application
also allows VoiceMail Pro to dial you back, internally or externally,
as soon as a voice mail message is left for you. It provides security
by prompting for a PIN code should you wish to change their Forwarding
or Follow Me number from an external telephone. Call flow can easily
be customized, enabling you to transfer out of a mailbox to speak
to a receptionist or secretary
Compact Call Centre
IPOffice Compact Contact Centre is the software solution for customers
looking to manage a busy service centre in such a way as to optimise
their customer service experience.
With support for up to 75 call centre agents, the IP Office will provide you with advanced call control to manage your business efficiently. Wallboards can show Supervisors and Agents key live performance information such as the number of calls queuing, longest waiting time, calls taken, etc. Managers can also have historical reports to enable them to see how the business has performed over days, weeks or months.
The reporting systems can focus on reporting by exception in order that Supervisors can quickly concentrate on resolving performance issues that exceed pre-set thresholds to enable them to resolve issues that are occurring or about to occur.
Compact Call Centre multimedia option provides full integration with new media communication channels and allows agents to respond to both telephone calls, emails, web callbacks and web chat.
Internet access
Avaya IP Office supports dial-up and direct leased line connectivity to
the Internet, which is ideal for a wide range of small businesses, from
those that use the Internet for information gathering to those that are
dependent on the Internet for conducting daily business tasks. With an
integral firewall and the ability to set time profiles, Avaya IP Office
Internet access provides inherent security and the ability to control costs.
Secure, high-speed access to the Internet is a central feature of
Avaya IP Office. Dependent on your business drivers, Avaya IP Office
can let you access the Internet in a variety of ways. If your business
has low Internet traffic volumes, you can opt for the dial-up connectivity
option through an ISDN line. If your enterprise requires constant
Internet access, and even the ability to host a Web site, you can
choose a direct leased line connection via a wide area network (WAN)
port, which Avaya IP Office can support.
Avaya IP Office simplifies managing Internet access. You can define
automatic adjustments in your company's bandwidth to help ensure
that the right amount of bandwidth is available for Internet traffic
when you need it and channelled elsewhere when you don't. As companies
become more and more dependent on the Internet, for information gathering
and business transactions, security becomes a significant issue.
With its integral firewall, Avaya IP Office gives your business the
security it needs to protect your network.
Multi-site networking
Avaya IP Office can provide a complete voice and data communication and
networking solution if you have multiple offices with networking needs.
Data networking features include Internet or branch-to-branch based routing,
and standards-based directory support for easy integration with your IT
environment. There is a high degree of feature transparency for voice networking
providing a variety of business benefits.
Aimed at smaller sites, Avaya IP Office delivers Voice over IP (VoIP)
networking for up to 15 sites, and up to 250 users across those sites,
with a high degree of feature transparency. By supporting VoIP with
full Quality of Service (QoS), multiple sites can be networked together,
providing a consistent, seamless system that users use wherever they
are located.
Home workers
Remote access through the Avaya IP Office provides your non-office-based
staff with access to the important business information they need to be
productive on your network. They can use desktop PCs, laptops, or even
Wireless Application Protocol (WAP)-enabled mobile phones. Your network
is protected by an integral firewall, which helps ensure security across
the network, while offering a facility for setting time profiles to help
ensure flexibility and cost control. The firewall provides the security,
which allows packets to travel in and out. With the profiles, you are able
to control the amount of time individuals are allowed to access the network.
Avaya IP Office delivers remote access to smaller businesses with
non-traditional office arrangements, supporting 24 to 100 simultaneous
remote users and a total community of 100 to 300 remote workers.