Opal auto attendant
Now you can manage your own call attendant service with Opal Auto Attendant.
Our unique software is designed to be entirely configurable by you, giving you instant access to create or modify your own IVR (Interactive Voice Response) service. So there’s no waiting around for software help lines or personnel - and no extra cost for specialist technicians.
Simple
Opal Auto Attendant can be configured via your own computer screen with no special programming codes or technical knowledge required. Prompts can be easily amended via a dedicated telephone service and accessed via a secure user name and password.
Its unique flexible design ensures that a wide variety of IVR applications can be built. Indeed, we fully envisage that Opal Auto Attendant will become the preferred solution for all client IVR applications.
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Versatile
Opal Auto Attendant can be easily applied across a whole organisation without the need for on-site equipment. It is centrally maintained and easily managed via simple telephone or web browser interfaces.
Changes to the configuration e.g. options available, number dialled, out of hours changes etc, can be made via the Opal- Call Care service so you have complete control to make any changes you wish, at any time.
A full range of management reports can also be accessed via the Opal Call Care system 24 hours a day, 365 days a year.
Practical
Calls to the service are answered by the IVR and played a welcome prompt. ‘In hours’ the caller is played the main service menu and invited to select an option. An ‘Out of hours’ module determines which action is taken depending on the chosen configuration (e.g. play a message, dial a special out of hours number etc.)
This service is available to all customers using our non-geographic number services (0800, 0845, 0870, 0871) and, if required, multiple numbers (and from different ranges) can be connected to the service.
Efficient
Opal Auto Attendant is so versatile that any changes that need to be made - including re-recording prompts - can be activated by you, in your own time and will be live within two minutes of the change being committed.
- The following key features are supported:
- User configurable services available through web browser interface
- Fast service set-up with no bespoke IVR coding
- All service prompts are customer recordable
- Customer is in complete control - changes can be done at any time.
- Out-of-hours checks with separate message facility
- Divert-on-busy features with option to divert to data capture
- Up to 10 options available (digits 0-9)
- Various call termination options
- Out-dial (with optional secondary number if primary busy)
- Passive message
- Passive message with data capture
- Call/service statistics available