0845 Call
- Makes calls affordable for you and your customer
- Improve customer relationships
- Take your number with you
- Increase response to campaigns
What is 0845 Call?
0845 Call allows callers to ring you wherever you are in the country. The number they dial is translated within the telephone network and the call is delivered to you on your chosen normal telephone number.
Develop customer loyalty
A 0845 number will improve customer loyalty and give you flexibility. The cost of the call with long and complex enquiries will be minimised for both you and the customer, helping you fulfil your commitment to customer care.
You will also generate higher quality calls, as call charges will eliminate "time wasters".
Generate leads and enquiries
Attracting new customers will be easier as a 0845 Call will provide the cost-effective alternative of calling you. 0845 Call is independent of location and thus gives you national presence. This will create greater response to marketing and advertising campaigns.
Take your number with you
O845 Call, like our other marketing numbers, is not tied to delivering calls into any geographic region. No matter where your office is stationed, be assured that your 0845 Call number is yours for life.
Easy implementation
0845 Call is simple to apply and use. You choose your number from our list and tell us which one of your existing telephone lines to deliver the call on. It will be activated in hours. In most cases, no engineer will need to visit and additional hardware is not needed.
A range of further options
Your 0845 Call number can be further enhanced by using a range of advanced routing plans. These include
- Replay to record all incoming calls
- Call queue manager to hold calls on the network until they can be answered
- Auto attendant to give the caller routing options
- Data capture to ask the caller to input information such as meter readings
- Time of day, day of week routing to cover when offices are shut
- Shared routing to split calls between two or more centres
- Store locator to route calls to the callers nearest shop
Opal Call Care is a self-management utility that allows you to reconfigure the lines and obtain statistics of the calls received